Privacy Policy

1. Information we collect

Required: your email address — used to send your verification code and booking details.

Business users (administrators): business name, contact name and email, and subscription payment details. Card details are handled by the payment provider; MediSeat does not store card numbers.

Sensitive information (clinic bookings only): the treatments you book may count as health information, so we ask for your consent separately from other consents when you book. The clinic uses it only to handle your booking. Without this consent, a clinic booking cannot be made. Beauty salon bookings are not affected.

Optional: name, gender, age, and requests — used by the business to prepare for your visit. You can book without providing these. Please do not put health or medical details in your requests unless truly necessary.

Collected automatically: your language and access time — used to show the site in the right language.

2. How we use it

Processing your booking, confirmation, changes, and cancellation

Sending booking emails (verification code, confirmation, reminder the day before, cancellation)

Passing your booking details to the business

3. Sharing with others

We pass your booking details and the information you enter to the clinic or salon you booked. This is necessary to process the booking.

We do not share your data with anyone else, and we never sell it for advertising or marketing.

4. Service providers, payments and transfers abroad

Email delivery: Resend (United States) — your email address and booking details are sent there for delivery.

Sign-up and login protection: the business admin sign-up and login pages use Cloudflare Turnstile (United States) to block automated sign-ups, which receives the visitor’s IP address and browser information. It is not used on booking pages.

Translation: an external translation service is used to translate treatment names and descriptions. No personal data of people who book is sent for translation.

Subscription payments: when a business registers a card for automatic billing, the card details are handled directly by the payment provider (PortOne and its partner payment gateways). We do not store card numbers on our servers.

Storage and transfer outside Korea: booking data (email address, name, gender, age, requests, access time) is stored on servers in Singapore, and your email address and booking details are sent to Resend (United States) when emails are delivered. Transfers happen when you book and when emails are sent, and data is kept for the period in section 5. If you do not want your data transferred abroad, please do not make a booking; you can ask us to delete data already transferred using the contact below.

5. How long we keep it

Booking records are kept for the period required by applicable law after your visit or cancellation, then deleted.

Subscription payment and refund records are kept for 5 years as required by the Act on the Consumer Protection in Electronic Commerce.

Data whose retention period has ended, or whose deletion you have requested, is deleted by a method that cannot be recovered.

Verification codes expire after 15 minutes and are stored only in encrypted form, never as the original value.

If you leave a booking unfinished, what you entered is held temporarily in your own browser for up to 30 minutes so you can continue where you left off. It is erased when the booking completes or the browser tab is closed, and this temporary copy is not sent to our servers.

6. Your rights

You can view or cancel your booking at any time using the link in your confirmation email.

To access, correct, or delete your personal data, please contact the clinic or salon you booked or use the contact details below.

7. Security

Verification codes and booking management keys are stored only in encrypted form.

Business account passwords are stored encrypted; the stored value cannot be turned back into the original password.

Businesses are separated in the system so each can see only its own bookings.

8. Contact

For questions about how this service handles your personal data, please write to us.

MediSeat · hello@mediseat.kr

For questions about the treatment or service itself, please contact the clinic or salon you booked directly.